Statute

Terms and Conditions

Body Balans Relax & Therapie – The Hague, Netherlands

1. Liability

Massages offered at Body Balans Relax & Therapie are both relaxing and therapeutic in nature.

Clients participate in treatments at their own responsibility. Body Balans Relax & Therapie is not liable for any injuries, bodily reactions, or other situations that may occur during or after the massage.

2. Payment

By booking an appointment, the client agrees to pay for the treatment.

When making a booking, we may request:

  • email address
  • phone number
  • first and last name

These details are used solely for administrative purposes.

Payment information is not stored by us.

3. Cancellation Policy

If you cannot attend your appointment, please cancel or reschedule at least 24 hours in advance.

In case of:

  • cancellation less than 24 hours before the appointment
  • no-show

100% of the treatment cost will be charged.

4. Refunds

Refunds are only possible if the appointment is cancelled at least 24 hours in advance.

Any bank fees or transaction costs may be deducted.

5. Cookies

Our website uses cookies to improve its functionality.

By using our site, you consent to the use of cookies in accordance with our privacy policy.

6. Intellectual Property

All materials on the Body Balans Relax & Therapie website are protected by copyright.

Without the owner’s consent, it is prohibited to:

  • copy
  • publish
  • sell
  • distribute materials

7. Linking to Our Website

Other websites may link to our site provided that the link:

  • is not misleading
  • does not harm the company’s reputation
  • does not imply false cooperation

We reserve the right to request link removal at any time.

8. Punctuality

Please arrive on time for your appointment.

In case of lateness, the treatment may be shortened to avoid delaying other clients. The full price remains unchanged.

9. Hygiene

We maintain high hygiene standards:

  • hands are washed before and after each massage
  • equipment and surfaces are regularly disinfected
  • any wounds are properly covered

Clients should arrive clean and inform us of any skin issues.

10. Respect and Boundaries

Body Balans Relax & Therapie does not tolerate inappropriate behavior.

Any form of sexual behavior or inappropriate comments will result in immediate termination of the treatment.

The full treatment price will be charged, and the client may lose the right to use our services. Police may be called if necessary.

During the massage, clients are always properly covered with a towel.

Breasts and intimate areas are not massaged.

11. Health Condition

Clients must inform us about:

  • medical treatments
  • injuries
  • pregnancy
  • any changes in health status

In some cases, a doctor’s approval may be required before the massage.

12. Gift Vouchers

Gift vouchers:

  • are non-refundable
  • cannot be exchanged for cash
  • are valid for a single treatment
  • can be given to another person
  • cannot be combined with other promotions

If the appointment is missed or cancelled less than 24 hours before, the voucher is considered used.

13. Disclaimer

We make every effort to ensure that the information on our website is accurate and up-to-date, but we cannot guarantee full completeness.

Body Balans Relax & Therapie is not responsible for any damages resulting from the use of the website.

14. Contact

Body Balans Relax & Therapie
The Hague, Netherlands

Tel: +31 6 4795 3326